Deleting a Leboncoin account when you still have access to your email address takes just a few clicks. The situation becomes complicated once that address no longer exists or the inbox has become inaccessible. Two very different processes coexist, and the processing time varies depending on the method chosen. This article compares these processes and details the steps to follow for each scenario.
Standard deletion or deletion without email: a comparison of the two processes
The standard procedure goes through the account settings, accessible from the website or the mobile app. It assumes full access to the account, hence to the associated email address. The alternative procedure, reserved for users who have lost this access, goes through Leboncoin customer support with enhanced identity verification.
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| Criteria | Standard deletion (with email) | Deletion without email address |
|---|---|---|
| Entry point | Account settings, “Data Management” section | Contact form or Leboncoin customer support |
| Identity verification | Code sent to the account’s email address | Alternative proofs (first name, last name, phone number, previous ads, transaction details) |
| Processing time | Immediate after confirmation | Variable, depends on support processing |
| Effective deletion time | Account deleted within 30 days | Account deleted within 30 days after validation |
| User autonomy | Total | None, everything goes through an agent |
The procedure to delete a Le Bon Coin account without an email address therefore relies entirely on customer support, which can either update the account’s email address to unlock standard deletion or directly process the deletion request without going through the old inbox.
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Leboncoin deletion procedure via customer support: steps and proofs to provide
When the original email address no longer exists, the delete button in the settings becomes unusable. Leboncoin systematically sends a confirmation code to this address, and without validation, the request does not go through.
The only remaining option is support. Here are the elements that Leboncoin may request to verify that you are indeed the account holder:
- Name and surname associated with the account, as they appear on the profile or past transactions
- Phone number linked to the account during its active use
- References of previous ads published or specific details of transactions made through the platform (amounts, dates, items sold)
The more precise the information provided, the faster the processing will be. A user who can cite ad numbers or transaction dates will receive a response more quickly than someone who only provides their name.
Two possible outcomes after verification
The support can modify the account’s email address to replace it with a functional address. This update restores access to the account and then allows for standard deletion to be initiated from the settings.
The other option: the support processes the deletion directly, without the user needing to log back in. This route is simpler for those who do not wish to regain access to the account, but it does not allow for saving any potential data or conversations before closure.
Personal data and ads: what disappears after deletion
Deleting a Leboncoin account results in the disappearance of all associated data. This consequence should be anticipated, especially when deletion goes through support without prior access to the account.
All active ads are permanently removed. Conversations with buyers or sellers also disappear. If transactions are still ongoing or if a dispute is unresolved, deleting the account significantly complicates follow-up.
Personal information (address, phone number, history) is deleted according to Leboncoin’s legal obligations regarding retention. The timeframe displayed by the platform is 30 days between the request and effective deletion, regardless of the path taken.
- Check that no sale or purchase is pending finalization
- Save exchanges or transaction confirmations if the account is still partially accessible (via the app, for example)
- Ensure that no payment method is still linked to the account
Leboncoin account blocking and deletion: two distinct situations
A point of confusion regularly arises in help forums. Some users confuse an account blocked by Leboncoin with an account they wish to delete voluntarily. The two situations do not require the same approach.
An account blocked by the platform remains the property of Leboncoin as long as the block is active. Voluntary deletion by the user may be refused or delayed if the account is under ongoing verification. In contrast, a user whose account is not blocked but simply inaccessible (loss of email) follows the procedure described above through support.
If the account was blocked after a suspicion of fraud or a violation of the terms of use, customer support will handle the request differently. Deletion may then be conditional upon resolving the reason for the block.
When deletion is not the right option
Having the support change the email address, then regaining control of the account, remains preferable in several cases: history of sales to keep, seller reputation built over several years, or recent transactions requiring follow-up. Deletion is irreversible and allows for no restoration.
The choice between recovery and deletion depends on the intended future use. An old account with a good sales history has a usage value that deletion permanently erases. It is better to request support to update the email address rather than deletion if one plans to resell on the platform.